{"id":6792,"date":"2024-02-21T17:04:35","date_gmt":"2024-02-21T17:04:35","guid":{"rendered":"https:\/\/solarws.com\/complaint-channel\/"},"modified":"2024-02-21T17:04:37","modified_gmt":"2024-02-21T17:04:37","slug":"complaint-channel","status":"publish","type":"page","link":"https:\/\/solarws.com\/en\/complaint-channel\/","title":{"rendered":"COMPLAINT CHANNEL"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/solarws.com\/wp-content\/uploads\/2023\/11\/CANAL-DE-DENUNCIAS.jpg&#8221; min_height=&#8221;751px&#8221;][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221;][et_pb_row _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-3px|auto|-3px|auto|true|&#8221; custom_padding=&#8221;||91px|||&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat|600|||||||&#8221; custom_margin=&#8221;||8px|||&#8221;]<\/p>\n<p><strong>What is the internal reporting system or complaints channel?<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_divider divider_weight=&#8221;4px&#8221; _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;8%&#8221; module_alignment=&#8221;left&#8221; module_alignment_tablet=&#8221;&#8221; module_alignment_phone=&#8221;&#8221; module_alignment_last_edited=&#8221;on|desktop&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat||||||||&#8221; custom_margin=&#8221;-26px||60px|||&#8221; custom_padding=&#8221;0px|||||&#8221;]<\/p>\n<p>The Complaints Channel is a means to facilitate the agile and confidential communication of irregularities that may involve non-compliance with regulations. Communications can be submitted anonymously.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat|600|||||||&#8221; min_height=&#8221;26.6px&#8221; custom_margin=&#8221;||7px|||&#8221;]<\/p>\n<p><strong>What facts can \/ should I communicate?<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_divider divider_weight=&#8221;4px&#8221; _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;8%&#8221; module_alignment=&#8221;left&#8221; module_alignment_tablet=&#8221;&#8221; module_alignment_phone=&#8221;&#8221; module_alignment_last_edited=&#8221;on|desktop&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat||||||||&#8221; custom_margin=&#8221;-26px||60px|||&#8221; custom_padding=&#8221;0px|||||&#8221;]<\/p>\n<p>It may report conduct occurring within the company as facts constituting a criminal offense or a serious or very serious administrative infraction.<\/p>\n<p>&nbsp;<\/p>\n<p>Esto abarca comunicaciones o datos relacionados con situaciones como:<\/p>\n<ul>\n<li>Acoso laboral.<\/li>\n<li>Incumplimiento de normas de seguridad y salud laboral.<\/li>\n<li>Represalias tomadas contra alguien.<\/li>\n<li>Otras situaciones no especificadas.<\/li>\n<\/ul>\n<p>No se aceptar\u00e1n reportes que no est\u00e9n relacionados con los temas mencionados anteriormente en este canal.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat|600|||||||&#8221; min_height=&#8221;23.6px&#8221; custom_margin=&#8221;||43px|||&#8221;]<\/p>\n<p><strong>This channel is not the appropriate channel for customer complaints.<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat|600|||||||&#8221; min_height=&#8221;37.6px&#8221; custom_margin=&#8221;||7px|||&#8221; custom_padding=&#8221;||0px|||&#8221;]<\/p>\n<p><strong>How can I report irregular behavior?<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_divider divider_weight=&#8221;4px&#8221; _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;8%&#8221; module_alignment=&#8221;left&#8221; module_alignment_tablet=&#8221;&#8221; module_alignment_phone=&#8221;&#8221; module_alignment_last_edited=&#8221;on|desktop&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat||||||||&#8221; custom_margin=&#8221;0px||60px||false|false&#8221; custom_padding=&#8221;0px|||||&#8221;]<\/p>\n<p>The system is available 24 hours a day, 365 days a year, from any device and in several languages, through the following access routes:<\/p>\n<ul>\n<li>Email:<a href=\"mailto:canaldedenuncias@solarws.com\">canaldedenuncias@solarws.com<\/a>.<\/li>\n<li>Postal mail: C. Teodoro Camino 2, Entreplanta A. 02001 Albacete. A\/A del Responsable del Sistema Interno de Informaci\u00f3n.<\/li>\n<\/ul>\n<p>At the request of the interested party, complaints may also be submitted by means of a face-to-face meeting, and the request must be addressed through one of the aforementioned communication channels.<\/p>\n<p>Without prejudice to the avenues of access detailed above, the interested party may contact the Independent Authority for Whistleblower Protection..<\/p>\n<p>[\/et_pb_text][et_pb_button button_text=&#8221;download our regulations&#8221; _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221; button_url=&#8221;https:\/\/solarws.com\/wp-content\/uploads\/2023\/11\/reglamento-interno-canal-de-denuncia-SWS-2023.pdf&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/solarws.com\/wp-content\/uploads\/2023\/11\/CANAL-DE-DENUNCIAS.jpg&#8221; min_height=&#8221;751px&#8221;][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221;][et_pb_row _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-3px|auto|-3px|auto|true|&#8221; custom_padding=&#8221;||91px|||&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat|600|||||||&#8221; custom_margin=&#8221;||8px|||&#8221;] What is the internal reporting system or complaints channel? [\/et_pb_text][et_pb_divider divider_weight=&#8221;4px&#8221; _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;8%&#8221; module_alignment=&#8221;left&#8221; module_alignment_tablet=&#8221;&#8221; module_alignment_phone=&#8221;&#8221; module_alignment_last_edited=&#8221;on|desktop&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat||||||||&#8221; custom_margin=&#8221;-26px||60px|||&#8221; custom_padding=&#8221;0px|||||&#8221;] The Complaints Channel is a means to facilitate the agile and confidential [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>COMPLAINT CHANNEL | Solar World Stain<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/solarws.com\/en\/canal-de-denuncia\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"COMPLAINT CHANNEL | Solar World Stain\" \/>\n<meta property=\"og:description\" content=\"[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/solarws.com\/wp-content\/uploads\/2023\/11\/CANAL-DE-DENUNCIAS.jpg&#8221; min_height=&#8221;751px&#8221;][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221;][et_pb_row _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-3px|auto|-3px|auto|true|&#8221; custom_padding=&#8221;||91px|||&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat|600|||||||&#8221; custom_margin=&#8221;||8px|||&#8221;] What is the internal reporting system or complaints channel? 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